The Remedy Wagon – Refund & Return Policy

The Quick Version:
We want you to love your skin, but we also have to keep the wagon moving safely.

• Opened Products: For hygiene reasons, we cannot accept returns on opened or used jars.
• "Not My Scent": If you try a scent and it’s just not for you, contact us within 14 days of delivery. We don’t offer cash refunds for personal preference, but we will give you a one-time store credit for the cost of the balm so you can try a different one!
• Damaged Goods: If it arrives broken, send a photo to info@theremedywagon.com within 7 days and we’ll send a replacement immediately.

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The Full Legal Version:

Last updated: February 19, 2026

At The Remedy Wagon, we take great pride in crafting small-batch products made with high-quality ingredients. Because our items are cosmetics and personal-use goods, we have specific guidelines to protect product safety and maintain integrity for all customers.

1. All Sales Are Final on Opened or Used Products
Due to the nature of skincare and personal-care items, we cannot accept returns or exchanges on any opened, used, or sampled products.

This ensures product safety, hygiene, and compliance with cosmetic handling standards.

2. Returns for Unopened, Unused Products

We accept returns of unopened and unused products within 14 days of delivery.

To be eligible for a return:

  Items must be in original, unused condition
  Packaging must be intact and unaltered
  Proof of purchase is required

Customers are responsible for return shipping unless the return is due to an error on our part.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

Email: info@theremedywagon.com

Please include:
  Your order number
  A brief description of the issue
  Clear photos of the product and packaging

We will replace the item or issue a refund as appropriate.

4. Allergic Reactions or Sensitivities

All ingredients are listed on our product pages and labels. We encourage customers to review ingredients carefully before purchase.

Because results can vary and sensitivities differ between individuals, we cannot offer refunds for allergic reactions.

If you have concerns, please reach out and we will help guide you toward products with simpler or gentler formulations where possible.

5. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, The Remedy Wagon is no longer responsible for lost or stolen items.
If this occurs, please contact the carrier directly to file a claim.

We are happy to assist with documentation if needed.

6. Refund Processing

Once your eligible return is received and inspected:
  Refunds are issued to the original method of payment
  Processing may take 3–5 business days after approval
  Original shipping costs are non-refundable

7. Exchanges

We do not offer direct exchanges. If you would like a different item, you may return an eligible unopened product (if it meets the criteria above) and place a new order for the product you prefer.

8. Cancellations

Orders may be canceled within 30 minutes of purchase if they have not yet begun processing.

If you need to cancel an order, please contact us immediately at info@theremedywagon.com

9. Contact

If you need help with an order or have questions about this policy, please reach out:
Email: info@theremedywagon.com

We are grateful for your support of our small, woman-owned, family-run business!